Help : the most frequently asked questions

My account

How To Create An Account On The Website?

It is easy! From the home page or the menu, you just need to fill in the account creation form with your personal information and to choose a password.

Then, you only need to confirm the creation of your account by clicking on "Create my account" at the bottom of the page.

How To Retrieve A Lost Password?

If you forgot or lost your password, click on "Log in" in the menu and then on "Forgotten password" to get it back. The email address associated to your account will be asked to retrieve your password.

How To Change The Email Address Associated To My Account?

To change your email address, you need to log in to your account at the top of the page with your current email address and your password. Once you are logged in, click on "My personal information". Fill in your new email address and click on "Validate"; it's done!

Note: With any email address change, your login information will be changed. You need to enter your new email address to log in.

How To Change The Password To My Account?

To change your password, you need to log in to your account at the top of the page with your email address and current password.

Once you are logged in, click on "My personal information". Fill in your new password and click on "Validate"; it's done!

My Delivery

What Are The Costs And Duration Of Delivery?

Delivery fee is 23 riyals Enjoy free delivery on all orders when you spend 300 riyals or more. Orders are shipped through Aramex within 3 to 7 working days

How Can I Track My Order?

After we ship your order, you will receive the tracking link via SMS. You can also request to track the shipment through the live chat service through the following link

Can I Pick Up The Order From My Nearest Store?

Save time on your next shopping trip. Submit your order online and we’ll have it ready to pick up by the selected time and date. You can collect your order from the nearest store. You will receive an SMS or email when your order is ready for collection.

You can get this service by purchasing online using our website.

How Can I Return Or Exchange A Product?

If you received a damaged product, if there was a mistake in the content of your parcel, do not worry, you can return or exchange it by simply contacting our Live Customer Support in below link:

Can I Order From Whatsapp?

Learn about the new service we offer! Now you can order directly from WhatsApp, the process is very easy, just open the link

our Product

How Do I Get Free Samples?

We offer you the opportunity to choose three free samples when completing the payment process on the Yves Rocher website.

After selecting the samples, they will be automatically added to the basket

Do You Have A Question About The Products?

If you have any questions about products, do not hesitate to contact our beauty consultant through here - Contact us

The Stores

How Do I Locate Yves Rocher’s Nearest Stores?

We are pleased to welcome you to our stores, the Yves Rocher website offers the store locator service through the following link

What Are The Opening Hours Of My Store?

Our stores are open all days of the week from 10 am until 11 pm.

Payment

What Are The Payment Methods Available On Yves Rocher Website?

You can make payments through credit and mada cards - Visa, MasterCard - Apple Pay

Our Offers

How Can I Follow The Offers And Discounts?

Brighten up your inbox. Sign up to our newsletter and be the first to hear about our most exciting launches and offers. You can also follow our Instagram account featuring all you need to know!

What Are Loyalty Points?

Yves Rocher loyalty points program allows you to collect points on your purchases and redeem them when you order again! Every 10 points you collect equals one riyal.

When you purchase from our stores or website, you will get auto-enrolled in the Yves Rocher loyalty points program, and you can start collecting points and redeeming rewards right away.

Yves Rocher Gifts

When ordering for the first time, Yves Rocher offers you a gift, and we repeat the opportunity for your second order too!

Gifts can be obtained by entering the promo code at checkout or they are automatically added to your cart.